Return & Refund Policy

Return And Exchange Policy:

We only support free full refunds or exchanges within 30 days of purchase. During this period, please contact us by email (service@glasszp.com) with your reason for refund or exchange and we will do our best to accommodate your request, we will not issue refunds for returns after 30 days.

Within 30 days after purchase, we accept full refunds and exchanges. Please contact us via email (service@glasszp.com) and explain the reason for your refund or exchange. We will do our best for you service,  usually it takes a few days to process.

If You Request To Return A Product And

Get A Refund, Who Pays The Shipping Costs

When Returning It?

a. If you receive an incorrect or damaged product, please contact customer service immediately so that we can solve the problem. We hope that every purchase fully meets expectations and promises. For returns in this case, we will pay the return shipping fee. If you want to return multiple items, please return them together to enjoy a free return of all items. If you return the goods separately, you may have to pay additional shipping costs.
b. If the product is in good condition, but you don’t like it and want to return it, you will need to bear the postage.

Return Or Exchange Requirements:

– Before returning or exchanging an item, please send us an email and please provide the return tracking number from your receipt.

– Your item must be in good condition and show no signs of depreciation.

– Keep the original packaging in the same condition as it was received. Include all tags and boxes.

– Send an email with the original receipt and return tracking number to service@glasszp.com.

-We will not accept returns if they do not meet the above requirements.

Return Address
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .
E-Mail:service@glasszp.com

Please Attention:

Website reserves the right to reject any returning products that do not comply with the above-stated return policy. We will send rejected items back to the original shipping address. To avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return. Please follow the steps in the Email we send to you to do a return and exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and it can take up to 5 business days to process it, subject to its compliance with our Return Policy. If you are approved, then your refund will be processed.

If You Haven'T Received A Refund Yet:

• Please recheck your financial institution account first.
• Then contact your financial institution. Refund posting usually takes some processing time.